Biotech / CRO
Attract investment & partnerships
Several factors contribute to an organization's digital maturity, including the team’s hands-on experience, the sophistication of the channels used for brand promotion across different countries, the scalability and reusability of content, the level of automation in place, and the volume of customer data generated in each market.
We explore the various levels of digital maturity and the key factors or 'pain points' associated with each stage.
Within the brand strategy framework, we discuss the current industry landscape, focusing on planning approaches and the new skills required to create compelling messaging and seamless customer journeys.
We analyze planning processes, emphasizing the connections between discovery and integration, red-thread planning, prioritization, and the development of behavioral objectives that facilitate closed-loop marketing.
In terms of content personalization, we address the limitations of traditional segmentation methods and the necessity of understanding customers in the context of different scenarios—scenarios that are crucial for both brand growth and enhancing the customer experience.
We highlight the importance of adopting a design-thinking mindset to empathize with customers and uncover their needs using the data and insights available.
We examine the essential components of technical infrastructure, including CRM and channel integration, as well as leveraging third-party channels to drive traffic and obtain e-consent.
Lastly, we discuss the various reasons behind the lack of buy-in from sales and marketing teams and what changes are needed to address these challenges.
With over 17 years of experience in the pharmaceutical industry, Laura has a strong background in brand strategy development and has recently expanded her expertise into customer experience and omnichannel implementation.
As a specialist bridging these two crucial areas of brand commercialization—brand strategy and customer experience—she offers a distinctive perspective on the industry's current landscape, key pain points, and necessary changes.
Laura advocates for a shift in the marketer’s role towards adopting a design-thinking approach, ensuring that 'human experiences' are integral to both brand and channel strategy.
Marketers must become adept at acquiring, consolidating, and integrating data while simultaneously crafting detailed customer personas that resonate deeply with their initial audience: the sales reps. This approach enables the creation of compelling brand narratives and customer journeys that inspire internal teams and enhance the overall customer experience.
Vera is an award-winning marketer with decades of experience. She has produced countless content assets, shifting gears from ATL to online as the digital era kicked in.
Vera has worked with clients like GSK, P&G, Biore, Disney, and others in the markets of EMEA and APAC. She is always happy to share her expertise in content creation, from script writing to distribution.
Nataliia has been working in Communication, Marketing, and Sales for more than 20 years. Since 2021 at Nanobot she has been helping life science companies tune their communications and grow.
Nanobot is a one-stop scientific communication agency, on a mission to help bring to market 100 breakthrough life science ideas by 2030 through compelling communication.